Conditions For return/ replace.
- ---Wrong product delivered
- ---Expired product delivered
- ---Damaged product delivered – Physical damage/ tampered product or packaging
- ---Incomplete order – missing products
What We Will Do.
- Step 1 –Raise a return/ replacement request within 3 days from the date of delivery, if you’ve received wrong or expired product(s).
- Step 2 – Give us 2 working days to review your return request. if any doubt mysuperday executive demand photo.
- Step 3 – After reviewing your return request, we will send our courier partner to pick up the products delivered to you.
- Step 4 – In case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges, either in your Google pay / Phone Pay or Mysuperday Account.
- Step 5 – After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon the stock availability.
Return/ replacement requests will not be accepted?
- Used/ altered products.
- Original packaging labels missing.
- The damaged/ missing product is reported after 3 days from the date of delivery.
returns processes.
Once you request to return a product, a pick up is organised for the item. Our courier partners will come to pick up the item within 2-3 business days after your return request has been received. This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes the quality control, a refund is initiated.
This is general Return policy it may vary on productwise.*